UCO Bank Hong Kong Branch is committed to provide you with premium customer service and we value your feedback. If you have any enquiries, feedback or complaints, please contact us through the following channels and we will get back to you shortly.
|UCO Bank, Hong Kong|
|Address||:||Unit A&B, 2/F, Astoria Building,
34 Ashley Road, Tsim Sha Tsui,
Kowloon, Hong Kong.
|Postal Address||:||T.S.T. P. O. Box – 96195.|
|Telephone:||:||(852) 2524 9240|
|Fax||:||(852) 2810 6954|
Resolving Your Complaint
UCO Bank Hong Kong offers different channels to lodge a complaint (eg. Email, telephone, letter, fax, in-person) Upon receiving the complaint, an acknowledgement will to be sent to the complainant within 7 days giving the name or job title and contact details of the person handling the complaint. However, if final response can be given within 7 days of receipt of complaint, no separate acknowledgment will be provided.
Within 30 days of receiving a complaint, either
- i) a final response (meaning a response to the complainant which either accepts the complaint and offers appropriate redress, offers redress without accepting the complaint or rejects the complaint giving reasons for doing so) or
- ii) a response which explains why it is not possible to send a final response and also indicating when a final response would be provided will be sent to the complainant.
A final response will be sent in any case within a period of not exceeding 60 days of receipt of the complaint.
If the complainant raises further enquiries and/or dissatisfaction about the complaint handling result, the bank will review the complainant’s enquiries to see if there is new objective information to support the allegation(s) and will provide further response to the complainant within 30 days.